Saiweb

This error as of late has been driving me nuts!

Whilst I have still to resolve the issue, I can offer advice to those using ntbackup to diagnose this problem on windows 2003 server or SBS (Small Business Server).

First you will need to stop _ALL_ BackupEXEC services, now try to run a backup to the tape device using ntbackup.

More than likely you will get the following error.

When attempting to run a backup with the Backup Utility for Windows, an error: “The device reported an error on a request to MS_UpdateNtmsOmidInfo. Error reported: 11. There may be a hardware or media problem. Please check the system log for relevant failures” (Figure 1) is displayed.

This is because BackupEXEC 9.1 has not copied a dll to the right location.

Typically this is: %systemroot%\System32\mll_BE.dll

Be sure to check your registry to make sure: \\HKEY_LOCAL_MACHINE\SYSTEM\Currentcontrolset\control\NTMS\OMID\tape\be

Simply copy the dll from Program Files\VERITAS\Backup Exec\NT\mll_be.dll (or your relevant installation directory), to %systemroot%\System32\mll_BE.dll.

Reboot and ntbackup should run without error, (If of course you remembered to stop the BackupEXEC services again).

UPDATE:

This was eventually resolved by replacing the faulty scsi controller.